Refund policy

Return & Refund Policy

We want you to be happy with your NØMADZ order.

EU RIGHT OF WITHDRAWAL

For customers in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days after receiving your order, without giving a reason.

To exercise this right, please contact us at justnomadz@gmail.com within the 14-day period and clearly state that you wish to withdraw from your purchase.

The item must be returned within 14 days after you notify us of your withdrawal. You are responsible for the direct cost of returning the item, unless the item is faulty or we have agreed otherwise.

Items should be returned in a condition that allows us to inspect them. You may handle the item as necessary to establish its nature, characteristics and functioning, but you may be responsible for any reduction in value caused by handling beyond what is necessary.

REFUNDS

Once your withdrawal has been accepted and the returned item has been received, we will process your refund in accordance with applicable consumer law.

The refund will normally include the cost of standard delivery. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable.

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, defective or incorrect, please contact us at justnomadz@gmail.com as soon as possible with your order number and photos of the issue. We will review the problem and provide the appropriate solution in accordance with applicable consumer law.

HOW TO REQUEST A RETURN

To request a return, contact us at:

justnomadz@gmail.com

Please include your order number and the reason for your return.

RETURN ADDRESS

Approved returns may be sent to a NØMADZ-designated return address or pick-up point.

The exact return address or pick-up point and return instructions will be provided by NØMADZ after your return request has been approved.

Please do not send any returns to an address that has not been provided by NØMADZ.